Terms and Conditions


Please telephone Helen Frost on 01243-785378 or e–mail helen@garnerbank.co.uk to check availability. A telephone or email reservation will be taken and the cottage will be held for up to 7 days. A booking form will be issued and this should be returned to the address provided together with your cheque payable to Mrs H Frost, and a signed copy of the Terms and Conditions. On receipt, we will send you Confirmation.

If there are more than 60 days between booking and arrival date, a deposit of 25% is required with the booking form. The balance due will be detailed on the booking form. If the booking form and appropriate payment are not received within 7 days of the initial reservation, the booking will be considered cancelled.
Cheques should be made payable to Mrs H Frost. Alternatively an online or BACS payment can be made on request.

If there are 60 days or less between booking and the date of arrival, then full payment is required with the booking form. Where a deposit has been paid, the balance is due 60 days before arrival. Non receipt of payment will be treated as a cancellation. Cheques should be made payable to Mrs H Frost. Alternatively an online or BACS payment can be made on request.

Well behaved adult dogs may be allowed by prior arrangement. There is a supplement of £20 per stay for one dog and £35 for two or more dogs . Dogs must not be left unattended and are not allowed upstairs or on the furniture. Please leave the garden clean for the next visitors.

If you need to cancel, please do so in writing, either by post or e-mail. If a cancellation is received up to 60 days before arrival date, the deposit will be retained by the owner. If the cancellation is received 30—60 days prior to the start of your holiday, 50% of the balance monies paid will be retained, in addition to the deposit. If the cancellation is received less than 30 days prior to the start of your holiday, all monies received will be retained. Notwithstanding this, the owner will endeavour to find a replacement booking and in this event, a full refund less expenses will be payable.

All guests to Wren Cottage or West Lane Cottage undertake:

To pay for any loss or damage to the property or its contents (reasonable wear and tear notwithstanding) caused by the occupants or their pets. All damage must be reported to the owner immediately and paid for without limitation in full.

To allow the owner or her agent access to the property if required.

Not to part with, or share, possession of the property, save with members of the party shown on the booking form.

Not to exceed a maximum of four occupants, unless otherwise agreed in writing.

Not to cause annoyance or nuisance to occupants of nearby properties.

To take good care of the property and its contents, leaving them in a clean and tidy condition. A cleaning service is not provided during the course of your occupancy.

It is recommended that the occupants take out holiday and travel insurance which includes cancellation cover.

Use of the home and any amenities provided to the occupant/s is provided by the Owner to the occupant entirely at the occupant’s risk, and no responsibility can be accepted for any injuries to persons or loss or damage to any persons or persons’ property who use the property.
If any terms or conditions listed herein are breached, the owner reserves the right to re-enter the property and terminate the occupancy, without prejudice to any other legal rights and remedies available to the owner. No refund will be made.

The first named party to the agreement must be over the age of 18. The signatory to the agreement accepts all terms and conditions on behalf of the other occupants.

The website, correspondence and any advertising material are offered in good faith, and neither they nor any oral representations made by the Owners or their agents form part of any agreement. The Owners make no representations as to the state or condition of any property, nor to the position, type or state of furnishings described on or shown in any literature. Smoking is not allowed in the cottage.

In accordance with Schedule 1 paragraph 8 of the Housing Act 1988, the cottage may be occupied for holiday use only. The tenancy created by this booking is not an assured tenancy and no tenancy rights accrue.

Lettings can be for a maximum of 30 days, unless otherwise agreed in writing. Letting commences at 3.00 p.m. on the starting date specified in the booking and ends at 10.00 a.m. on the end date specified in the booking agreement. Any unauthorized extension will warrant additional payment at the applicable daily rent for the season. In the event of continued unauthorized tenancy, the tenant will be liable for loss of rental income plus expenses.

The owner will ensure that the cottage is available for let during the times specified in the booking agreement. If the property is not available for let, due to circumstances beyond the owner’s control, all payments made will be refunded but there will be no further claim available against the owner.

Before the start of the rental period, the property will have been professionally cleaned.

Each bed will be fully made up before arrival. All duvets are non-allergenic. One bath towel and one hand towel per person are included.

All electricity and central heating charges are included.

If the occupant wishes to make a complaint, this should be made to the owner immediately to allow the owner to take necessary action agreed upon by the parties concerned. Any complaint made after the period of occupancy will be invalid. In the event that items of equipment become unserviceable (including but not limited to) dishwasher, washing machine, tumble drier, television, microwave etc, the Owner’s sole obligation will be to use reasonable endeavours to rectify or replace the defective item with a broadly equivalent item, within a reasonable time period of being notified of the defective item by the tenant. In no circumstances will compensation be paid for complaints raised after the occupancy, by which time the Owner or agents for the Owners will have been denied the opportunity to investigate and endeavour to put right any such matter, during the occupancy.